FREQUENTLY ASKED QUESTIONS
MUSIC ON ICE VILLAGE
What is the Music on Ice Village?
The Music on Ice Village is an outdoor area dedicated to welcoming the audience before, during the intermission, and after the show, with food stalls and restroom facilities.
What time does the Village open?
The Village opens at 6:00 PM and remains accessible until midnight.
Can I eat and drink in the Village?
Yes, the Village features food stands and bars where food and drinks can be purchased.
Is the Village heated?
The Village is an outdoor area. We recommend dressing appropriately for the seasonal temperatures.
GENERAL INFORMATION
How long is the show?
The show lasts approximately 2 hours with an intermission of about 25 minutes between the first and second part to allow for ice resurfacing.
Where are the parking areas?
If you have a grandstand ticket, please follow the on-site PolCom instructions.
Walking from the parking to the rink takes about 15 minutes.
VIP ticket holders can park directly at the Sports Center entrance.
I have a grandstand ticket; can I use VIP parking?
VIP parking has a limited number of spaces and is reserved exclusively for VIP ticket holders.
What time do the Sports Center doors open?
The entrance doors open at 7:15 PM.
What time does the show start?
The show starts at 8:15 PM.
If necessary, the start time may be delayed by 15 minutes.
How loud is the music during the show?
The music does not exceed the permitted level of 98 dB.
What is the temperature on the ice?
Approximately 8–10 °C. We recommend warm clothing.
When should I arrive before the show?
We recommend arriving one hour before the show begins.
Are there seats available for disabled guests?
Yes, we have a reserved area inside the Sports Center.
Please notify us when purchasing your ticket as the number of seats is limited.
Contact Mr. Veri at the Bellinzona Sports Center for more information.
His contact is available in the section: Contacts.
Can I record the show?
Yes, you may record videos using a mobile phone without disturbing others.
Video recording with cameras and tripods is not allowed.
Can I take photos during the show?
Yes, photos can be taken with a mobile phone without disturbing others.
Using professional cameras with zoom is not allowed without prior permission from the production.
I bought a ticket but cannot attend. Can I get a refund?
No, unfortunately purchased tickets are non-refundable.
Do children get a discount?
Yes, children aged 4–12 receive a 50% discount on Family Zone tickets.
Tickets outside this area must be purchased at full price.
Do children under 3 need a ticket?
No, children under 3 enter free but must sit on a guardian's lap.
What if a scheduled skater is absent? Can I get a discount or refund?
The cast may change due to factors beyond the organizers’ control, such as injuries or illness.
Such events do not entitle ticket holders to discounts, refunds, or exchanges.
What if something blocks my view of the ice?
Report the issue to the staff before the show begins. An alternative solution will be found.
If not possible, the organizer will provide a refund or discount for the next show.
HOSPITALITY AREA
What is the Hospitality Area?
The Hospitality Area is a heated, reserved space designed for extra comfort with services such as bar and restrooms.
Who can access the Hospitality Area?
Access is only for Gold or Prestige package holders, as indicated on the ticket.
What is included in the Hospitality packages?
Packages include access to the Hospitality Area and one drink. The Prestige package also includes a Meet & Greet in the VIP Parterre after the show.
Can I enter the Hospitality Area multiple times?
Yes, the area is accessible before, during intermission, and after the show.
